How to Evaluate a Company’s Culture

When I was a consultant at Deloitte and Price Waterhouse, I worked for a time in M&A. Not the deals, the actual coming together after the deal was signed, the integration. It was all about managing the human aspect. Could two cultures come together?

When I moved onto large strategy projects, much attention was made to the organizational chart. That is when I learned there is the organizational chart on paper, the one that is promoted, and then there is the one that shows how the organization actually worked (the one I had to figure out).

For the past 7 years my brand strategy consulting work has been mostly executive coaching (as much as I hate the term, “coaching”). I contend 20% of my work has involved the process of branding and 80% has been helping, directing, influencing, and bolstering the thinking and decisions of management.

All this experience has produced a single insight…business is all about human psychology. I know, that is not earthshattering. But put it this way, every human is fallible. Every business is made up of humans. Businesses are, therefore, fallible, imperfect, flawed. And here is a branding secret, that is what makes them great.

Enough. I am rambling. What I want to get to, is the criteria for evaluating a company’s culture. This will help career seekers. It will direct and ease mergers and acquisitions. It will help clients pick providers and providers seeking clients. It is the way to calculate connection and fit.

Read more

Don’t Be Afraid of Long-Form Ads

There was a time when people actually read, and read a great deal. Now brands, marketers and advertisers, have catered to and hastened ever-shortening attention spans. Videos run in seconds, online ads pop up over-and-over again in seizure inducing ways, radio screams irrelevant call-to-actions.

We have robbed consumers of their intellect by dumbing down both message and medium. Yet, people still read and watch in longer amounts. So many documentaries on Netflix are long ads for different sides of the same debate. Reality shows espouse different ways of life and people eat them up. So, why are brand ads increasingly short and, arguably, simpler (if not, dumb)?

It is great to come across long-form ads in print as they are both endangered species. Check out this beauts that take the time to compel and tell a story. Make sure to read the last one!

Read more

My Tenuous Connection to Spy Magazine

It takes a certain vintage, I am speaking of human age, not a red wine or long-packaged Twinkie, to recall the magazine called, Spy. It was, to use an expression oft-used, fucking awesome. It ran from 1986 to 1998. Those were formative years for me. Actually, every year has been formative for me. I expect future ones to be equally or even more formative.

The publication was founded by Kurt Andersen and E. Graydon Carter, who served as its first editors. Their pedigrees are well-pedigreed. Andersen graduated magna cum laude from Harvard College, where he edited the Harvard Lampoon. He has been a writer and columnist for New York, The New Yorker, and Time. What an under-achiever. Carter is Canadian (enough said) who served as the editor of Vanity Fair from 1992 until 2017. Such a light-weight.

Before their real accomplishments, they focused on Spy, which bathed in irreverence and was doused in satire. The content loved to skewer the American media and entertainment industries while mocking “high” society (which in America is vacuous celebrity). To say it was ‘ahead of its time’, is an evaluation they would skewer and mock if still in print.

Read more

Excited to Introduce a New Service!

Who reads books anymore? 

Umm, people. Millions and millions of people. When it comes to business books, you know who reads them? Decision-makers. Most CEOs and executives read 4-5 books per month.

It is not inaccurate to refer to a business book as a thick brochure. One that demonstrates the depth and originality of your thinking, showcases your differentiation and, when done right, drives people to action. The kind of action that grows your awareness and business.

That is why we have introduced a new service that assists leaders and brands get their business book written, published and into the hands of desired readers. Check out more in our brochure.

#WMW 3rd Quarter Newsletter

Read a few excerpts from Why Marketing Works. Pabst Blue Ribbon refuses to market and Lacoste had to get fancy when it broke into America. Plus much more…WMW.

How a Metaphor Can Trip Up Your Life

We use metaphors, quotes, and analogies in writing and books all the time, but what about metaphors, quotes, and analogies about writing and books that apply to life? No surprise, there are tons.

Novelist Brian Faulkner wrote one that has tons of variants but shares the same lesson, “Life is like a book. There are good chapters, and there are bad chapters. But when you get to a bad chapter, you don’t stop reading the book! If you do… then you never get to find out what happens next!”

Colson Whitehead gave us this deep quote about the act of writing and life, “What isn’t said is as important as what is said.” Graphic Novelist Alan Moore provided levity in this writing-as-life metaphor, “My experience of life is that it is not divided up into genres; it’s a horrifying, romantic, tragic, comical, science-fiction cowboy detective novel. You know, with a bit of pornography if you’re lucky.”

I love metaphors, quotes and analogies. They capture an idea or lesson concisely and with effect. However, they can trip you up. While many are truisms, they are not absolutes. Every situation is different, so to try to apply them over and over is a risk to relevancy or just plain wrong. Many of us, me included, use them as rigid guideposts and that is dangerous.

Another reason I enjoy, employ and have been guided by metaphors, quotes and analogies, is that they are mini-stories. As Umberto Eco says, “To survive, you must tell stories.” I am in marketing and becoming more and more a writer. At my core is storytelling but I am also a hiker, a recreation replete with well-meaning metaphors.

Read more

How’s this for Storytelling?

McCann Paris cleverly tells three different tales using business cards. The campaign is for The Good Life, a business and lifestyle magazine. The three ads tell stories of trips, shopping and work. Fun stuff, especially the trip gone wrong a la The Hangover.

#WMW 2nd Quarter Newsletter

Why should a book have a newsletter? Because it is so chock full of good stuff worthy of sharing! Get the 2nd Quarter, 2019 Why Marketing Works Newsletter here.

Taglines…need to be all they can be

Read this piece below or download the nicely designed PDF (Taglines).

It is ironic that a short bit of writing used to concisely convey an idea is called different names. These communication devices go by slogan, catchphrase, motto or tagline. For the sake of this piece and my preference, I call them taglines. Slogans possess a cheap connotation, 8701catchphrases seem vacuous bits of pop culture, and a motto is actually a hard rule more than an idea or aspiration. You can also throw jingles amongst them as a type of slogan set to music. So tagline it is.

Taglines are battle cries and statements of benefit and intent. They exist to offer information in a succinct, appealing and creative way. Ideally they deliver a message that shapes opinion and changes behavior. Taglines, when combined with action, have spurned whole movements.

These tools have been around for centuries and were refined during political campaigns in the 1800’s. In the latter half of that century they began to be employed to create awareness for products and services. Ivory Soap’s 99 and 44/100ths percent pure was a pledge of quality to ivory_old_1954consumers. It floats was added in 1891 because competitive soaps did not float. Heinz’s “57 Varieties” came along, as well as, Nabisco’s clever Uneeda Biscuit that was both tagline and name all in one.

Memorable taglines have stated clear positions. There is American by Birth. Rebel by Choice. for Harley-Davidson, A Diamond is Forever for De Beers, and AVIS’ We Try Harder. Some engage by asking questions including Capital One’s What’s In Your Wallet? And UPS’ What Can Brown Do For You?

These lines tend to offer clear benefits like M&Ms Melts In Your Mouth, Not In Your Hand or the United States Postal Service We Deliver for You. Others include the name of the product or company to firmly plant them in our conscious or subconscious. Examples include Virginia Is For Lovers for Virginia Tourism and Like A Good Neighbor, State Farm Is There. Some appear www-VA4L-neg-verdefensive like Live in your world. Play in ours. for PlayStation.

Taglines have been historically a pithy short sentence or combination of words meant to live for several years if not decades. They have been locked up with a brand name and logo. That choice of words, “locked up”, is deliberate. This use of taglines is incredibly confining and tethered to antiquated marketing thinking that has lost relevance.

They should not always be carved in stone. While the idea of finding some all-encompassing nirvana statement that nails it and resonates for years is appealing, I believe the tagline can be doing so much more for a brand. In fact, I view them as mini campaigns that deserve far more freedom.

This epiphany came to me through a series of client rebranding engagements. A new brand or rebrand all demand fresh communications. When launching a rebrand I was repeatedly recommending a launch tagline that would live for a few months or upwards of a year. Then at the appropriate time it would be swapped for an attempt at a more timeless rendition. This meant avis-logoconcocting a handful or more for the client to evaluate. In every case this bundle of taglines had one or two that did not create a spark but the others were always enjoyed. So why cast them all away?

I advocate the use of different taglines at different times for different audiences. Branding is much more flexible and tailored these days. The heavy and thick guideline books that once dominated the practice no longer exist for a reason. A single tagline has diminishing value given the fluid and variable applications we use today. I often think that brand guidelines were less about consistency and more about command and control from the brand owner. They limited creativity in a monolithic manner.

There was also the fear of the cost of changing anything “locked up” in the guidelines. This I can understand. No business can change where a key brand element lives with frequency. Now in this time of digital, brands can afford and need to tailor their communications and that includes taglines.

Arguably HSBC has been doing this for years. Granted they go by The World’s Local Bank but all of their communications leverage the notion of tailored taglines used in combination. They employ, We see no problem in different points of view. Only potential. Then there is, The more you look at the world, the more you recognize people’s different values. and The more you look at the world, the more you recognize what really matters to people.

So though A Diamond is Forever a tagline does not have to be. Taglines need to ‘try harder’. Rather than use a tagline as a static statement or one battle cry, set loose a manageable army of them. Lead them and make them work together but act fast because soon every brand will be doing the same.

tumblr_mttwh9SWNh1qi2izmo7_r1_1280

The Back of a Napkin

Marketers and ad professionals are attracted to shiny new toys. They look to technology as a panacea for reaching and influencing buyer behaviour. Newspapers, radio, tv, the Internet, big data, social media, AI, and whatever is next. There is one thing missing in this equation.

The fact is all great ads regardless of medium or platform start out on a whiteboard, a flip chart, a notebook, or the back of a napkin.

Print ads are therefore the gold standard. If an ad or campaign cannot compel from a single sheet of paper, no algorithm will save it. Technology will just irritate consumers with irrelevant and poorly timed ads. In other words, why make something flawed more efficient?

Recently, I came across two sets of print ads that share characteristics. They draw you in visually. They create allure and make a promise. They know their audience. Someone sweated over them and were proud in the end. In a time when more means more, these were designed to cut through the clutter that advertising and converging technologies have created.

Great ads start with a Bic pen not an algorithm. Look ahead and see if you agree.

Read more