This article originally appeared in The Toronto Star.
Buy now, rationalize later.
Advertisers are growing ever more sophisticated at understanding how emotions lead to sales. Some politicians have picked up on the lessons.
Toronto marketing expert Jeff Swystun gets philosophical when he talks about the advertising game.
“Plato wrote (that) ‘human behaviour flows from three main sources: desire, emotion and knowledge’,” he says.
“Marketing works when it makes us feel something. From a psychological perspective, when we feel strongly about something, we are pushed to action,” explains the president of Swystun Communications, who has worked more than 20 years in branding and advertising at several agencies.
Of course emotion has been used in advertising for decades, from Heinz ketchup’s classic “Anticipation” commercial and Mikey liking Life Cereal to Coca-Cola teaching the world to sing with hippies on a hill.
And today companies are even more sophisticated in their approaches to emotional advertising, informed by a deeper understanding of decision making and techniques to ingrain brands into our psyches.
Perhaps the biggest brand these days — Donald Trump — has shown the importance of appealing to customers’ emotions and self-image.
In his business career, Trump was a master of marketing, and these lessons served him well in his campaign to become U.S. president. Even amid the Russia scandals, White House staff turmoil and a stream of official lies and obfuscations, he’s maintained his fervent base of support.