We Compare All Brand Experiences to Just a Few Brands

Have you noticed the same handful of businesses lead every brand ranking, are mentioned repeatedly at conferences, and are consistently referenced in books and articles? One cannot escape testimonials to Apple, Coca-Cola, McDonald’s, Harley-Davidson, and Disney. It is if there are only a handful of successful brands on the planet.

Now it seems consumers believe that to be true. Wunderman and Penn Schoen Berland surveyed 2,000 people aged 18 to 65 in the US and the UK, and the findings were consistent across generations, geography and gender. Here is an amazing finding: 87% of US and 85% of UK consumers compare all brand experiences to those they consider the best, such as Netflix, Amazon and Starbucks.

That means when we pick up our dry cleaning, rent a bicycle, or buy a shirt we are judging the experience as compared to ordering a venti cappuccino from Starbucks or streaming Better Call Saul.

After working with tons of brands and consulting to agencies who work with an exponential number of brands I am confident I know what consumers truly want from brands. They demand a solution. A solution that makes their lives easier and more enjoyable. Netflix, Amazon and Starbucks do that.

All that other brand stuff involving authenticity, consistency, and transparency are in the next consideration set. Those considerations are important for sure but when you boil it down consumers consume. Sure, some vote with their wallets if a brand does bad or badly but we buy to satisfy our very selfish needs and wants.

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Creativity: The Rituals and Routines

Recently my stepdaughter shared an article called Rise and Shine: The Daily Routines of History’s Most Creative Minds. She is entering the creative and competitive world of acting and writing in film and television. In sharing she could not help but note that I am well practiced in the routines of coffee, long walks, and inebriation (aren’t I the greatest influence?).

All family kidding aside, I struggle with the discipline and creativity required by writing. Writing is so much of what I do now. Branding and marketing requires conveying relevant and different ideas so I have always honed this talent. Now I am writing fiction and screenplays, as well as, ghostwriting for others. I like to think I am getting better at the craft but that does not mean it gets any easier.

Oliver Burkman’s article is a review of Mason Currey’s book, Daily Rituals: How Artists Work. In it Currey notes that Joyce Carol Oats worked the morning, took a big break and cranked up again in the evening. Anthony Trollope set the goal of 250-words per quarter-hour. Meanwhile, Friedrich Schiller could only write in the presence of the smell of rotting apples (for me it’s fermenting grapes).

I like background noise and always have. Since studying in high school and university, the tunes or television have been on. As I type this blog on my computer, one earbud is in place hooked to my tablet where Better Call Saul is in rotation.

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Too Cool? Men’s Fashion Brand Naming

A fun day in my life was when I happened across the brand Scotch and Soda. Originally launched in the 80’s, the brand was revamped in 2001. My affection was, and is, for the name. If I had the gumption to start a clothing brand then “scotch and soda” would be a gutsy moniker I would be proud of.

Recently, I was surfing and shopping. You know, that time wasting trend of attempting to satisfy more complex needs through hollow and vacuous retail therapy. The activity turned out to be more rewarding and fulfilling than expected because of the men’s wear brand names I happened across.

Still, none of them made me buy more or switch my favourites. They did, however, catch my attention. Consider the first up: A Fish Named Fred. That name conjured a tinge of nostalgia for the John Cleese and Jamie-Lee Curtis movie. Overall, it was a foreshadowing of the extreme irreverence that these brands draw upon and strive for.

Then came ArboristBespoken and Cheap Monday. A tree trimmer, elite, and price sensitive offer all install different meanings. Next consider the brands called EmbellishFilling Pieces, and Fish N Chips. They sound like Michael Chabon or Irvine Welsh novels.

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